Refund Policy
Refund Policy
Terms and Conditions
Application of Terms and Conditions
- The user shall pay the amount in accordance with any quotation shown in the System.
- These Terms and Conditions shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted by the merchant/ department/ agency.
Interpretation
In these Terms and Conditions, unless the context otherwise requires the following expression have the following meanings:
- User: Refers to the registered user that used the Payment module.
- System: Refers to the Payment module/channel.
- Contract: Refers to the agreement for payment of the Services, inclusive of these Terms and Conditions.
- Amount: Refers to the sum indicated in the Contract payable for the Services.
- Services: Refers to all services permitted for payment via the System by participating merchants, departments, and/or agencies.
- Merchant: Refers to the participating merchants, departments, and/or agencies that allow its services to be paid through the System.
Unless the context otherwise requires each reference in these Terms and Conditions to:
- “writing”, and any cognate expression, includes a reference to any communication effected by electronic transmission or similar means.
- “These Terms and Conditions” is a reference to these Terms and Conditions and any Schedules as amended or supplemented at the relevant time.
Payment and Amount
- The Payment made through the System complies with and follows any law/regulation set by the payment channel (including but not limited to, Boost wallet and any other wallet or channel available in the System).
- The Amount of the Services listed in the System is true at the time of Merchant acceptance or any other Amount may be agreed in writing by the Merchant and the User.
- The Merchant reserves the right, by written notice to the User, to alter the Amount of the Service before the payment through the System, to reflect User-incurred costs due to factor beyond the Merchant’s control including but not limited to, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increases in labour costs and/or other cost set by the Merchant).
- The Amount is exclusive of any applicable value-added tax, excise, sales taxes or levies of a similar nature which is imposed or charged by any competent fiscal authority on the Services, for which the User shall be additionally liable to pay to the Merchant.
- Subject to any special terms agreed in writing between the Merchant and User, the System will only show a digital copy of the receipt for the payment made for the Services through the System.
- The receipt of payment made through the System shall be accepted by the Merchant as proof of payment unless stated otherwise.
- For any incorrect payment made by the User through the System, it will be handled by the respective Merchant for reconciliation.
Refund Request Procedure:
- Refund requests can only be made for completed orders that were initiated at least 24 hours prior to the date of the refund requests.
- Credit/Debit Card Refunds: No fees will be charged for refunds processed via credit or debit cards.
- E-wallet Refunds: Refunds processed through e-wallets may incur a merchant discount rate (MDR) that is non-refundable.
- FPX Online Banking Refunds: Refunds through FPX online banking will be subject to a processing fee. The refunded Amount will be credited back via online transfer within 2-14 working days.
- The Merchant reserves the right to reject refund requests that do not comply with the refund policy or violate the rules or regulations set by the payment channel.
Legal Disclaimer
ANY DISPUTE, CONTROVERSY, PROCEEDINGS, OR CLAIMS BETWEEN THE USER, THE SYSTEM, AND THE MERCHANT RELATING TO THESE TERMS AND CONDITIONS SHALL FALL WITHIN THE JURISDICTION OF THE COURTS IN MALAYSIA.